pl999 Terms and Conditions

Definitions and Introduction

These Terms and Conditions ("Terms") form a legal agreement between the authority operating the pl999 platform and all its services ("we", "pl999") and the user ("you", "member"). pl999 is an online entertainment and sports betting platform operated for players in Bangladesh.

The key terms used in these Terms are defined as follows:

• "Platform" — refers to the pl999 website, app and all digital services.
• "Member" — refers to any person registered on pl999.
• "Account" — refers to each member's personal user account.
• "Bonus" — refers to any promotional benefit or additional credit provided by pl999.
• "Taka" — refers to Bangladeshi Taka (BDT / ৳).

By accessing, registering on or using the pl999 platform, you are considered to have read, understood and accepted these Terms in full.

Eligibility and Registration

2.1 Age Requirement

To register on the pl999 platform and use its gaming services, you must be 21 years of age or older. This platform is intended only for those who are 21 or above. Registration by minors is strictly prohibited and any such account will be terminated immediately.

2.2 Registration Requirements

You must provide accurate and truthful information at the time of registration. The following details are mandatory:

• Full name (as per national identity card)
• Active mobile number (Bangladeshi)
• Date of birth (for age verification)
• A strong and secure password

2.3 One Person, One Account

Each individual may open only one account. If multiple accounts belonging to the same person are found, all accounts will be permanently closed and all associated bonuses and winnings may be cancelled.

Account Management

3.1 Account Security

Your account login credentials (username and password) must be kept completely confidential. Sharing this information with any third party is strictly prohibited. You are fully responsible for all activity carried out through your account.

3.2 Updating Information

Personal information provided in the account must always be kept accurate and up to date. If any details change, you must notify the pl999 support team immediately.

3.3 Verification (KYC)

pl999 may at any time request a copy of your national identity card or passport for identity verification (KYC). Withdrawals may be put on hold until verification is complete.

• A clear photo of your national identity card (NID) or passport
• A selfie photo (if required)
• Payment method verification details

Deposits and Withdrawals

4.1 Deposit Rules

The minimum deposit amount on pl999 is ৳100. pl999 supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

Deposits are only accepted through verified payment methods. Deposits from third-party accounts are strictly prohibited.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Approved withdrawals are generally processed within 15 minutes to 2 hours. Withdrawals can only be made using the same method used for the deposit.

4.3 Balance with Bonus

Before withdrawing a bonus balance, the specified wagering requirement must be met. Detailed bonus terms are outlined in Section 5.

Bonuses and Promotions

5.1 Welcome Bonus

The pl999 welcome bonus is up to 200% on the first deposit, with a maximum of ৳15,000. For example:

• ৳1,000 deposit → ৳2,000 bonus → total balance ৳3,000
• ৳16,000 deposit → ৳15,000 bonus → total balance ৳31,000

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 25 times (25x) — meaning you must wager 25 times the bonus amount before withdrawing. Example: if you receive a ৳2,000 bonus, you must wager ৳50,000.

5.3 Bonus Terms in Detail

• The bonus can be claimed only once.
• After claiming the bonus, the wagering requirement must be met within the specified time.
• pl999 reserves the right to modify or withdraw any bonus offer at any time.
• Cashback is determined by VIP level — Bronze: 0.3%, Silver: 0.6%, Gold: 0.9%, Platinum: 1.2% weekly cashback.
• If bonus abuse is suspected, pl999 reserves the right to investigate and cancel the bonus.

Gaming Rules

6.1 General Gaming Terms

All games available on pl999 are powered by third-party software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, Ezugi, etc.). Game results are determined by a Random Number Generator (RNG) and are completely fair.

6.2 Betting Limits

Each game has its own minimum and maximum betting limits. These limits are displayed in the game lobby. It is not possible to place bets outside the set limits.

6.3 Technical Issues

If a game is left incomplete due to a network disconnection or server error, pl999 will determine the result based on server logs. pl999's decision on such matters is considered final.

6.4 Sports Betting

Betting is available on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (FIFA, various leagues), kabaddi and other sports. If a match is cancelled or postponed, bets will be refunded. If evidence of irregularities or corruption in any match is found, the related bets may be cancelled.

Prohibited Activities

The following activities are strictly prohibited on the pl999 platform:

• Money laundering or conducting illegal financial activities
• Creating multiple accounts to obtain bonuses (bonus abuse)
• Using automated software, bots or scripts
• Attempting unauthorized access to the platform's systems
• Stealing other members' information or engaging in fraud
• Making deposits or withdrawals using third-party payment methods
• Attempting to manipulate game results

If any of the above activities are proven, the account will be permanently closed, all winnings and bonuses will be cancelled, and legal action may be taken.

Privacy and Data Protection

pl999 places the highest importance on protecting members' personal information. We keep all data secure using SSL encryption technology.

• Members' information will never be sold to third parties.
• Information may be shared with authorities when legally required.
• With the member's consent, information may be used to improve services.
• Cookies and analytics are used to improve service quality.

For more details, please read our Privacy Policy.

Limitation of Liability

pl999 is an entertainment platform and our liability is limited in the following areas:

• pl999 is not responsible for game losses caused by internet disconnection.
• pl999 is not responsible for any loss resulting from a member sharing their account credentials with a third party.
• We apologize for any temporary service disruption caused by unexpected technical errors.
• No claim against pl999 for recovery of gaming losses will be accepted.

pl999 is committed to ensuring fair play at all times. Winnings arising from any technical error will not be considered valid, and pl999 reserves the right to correct such errors.

Account Suspension and Closure

10.1 Closure by pl999

pl999 may temporarily or permanently close an account in the following circumstances:

• Violation of any clause of these terms and conditions
• Fraudulent or suspicious activity
• Providing false information
• Direction from legal authorities

10.2 Closure by Member

You may request to close your account at any time through our support team. Any valid balance must be withdrawn before the account is closed.

10.3 Self-Exclusion for Responsible Gaming

If you feel at risk of gaming addiction, please use the self-exclusion facility. Visit our Responsible Gaming page for more details.

Dispute Resolution

If you have any dispute or complaint, please contact us first through our 24/7 live chat support. We will make every effort to resolve the issue as quickly and fairly as possible.

• After a complaint is submitted, we will respond within a set timeframe.
• In disputes regarding game results, server logs will be considered as final evidence.
• Payment-related disputes can be raised via live chat or email.
• During a dispute, the relevant account or funds may be temporarily suspended.

You have the right to appeal to the applicable authority against our decision.

Contact & Support

If you have any questions about these terms and conditions or need assistance, please get in touch with us:

• 24/7 Live Chat — start directly from any page on the site
• Email: [email protected]

The latest version of these terms and conditions will always be available on this page. Members will be notified on their registered mobile number in the event of important changes.